Shipping & Returns

Shipping

We ship our pieces Australia wide. Delivery cost will vary depending on the item/s ordered, item quantity and delivery location.

When you purchase a piece of furniture online you will receive an email from us within 2 business days to confirm your delivery details so we can provide you with a quote. If you would like a quote prior to ordering, please contact us.

Once item is complete we will be in contact to arrange delivery. The delivery/ freight fee covers a single delivery at ground level during normal weekday delivery hours.

Customers are responsible for checking that all goods have free and easy access to their intended destination. Any difficult delivery access (e.g. stairs, delivery dock, lift etc) must be provided to Knot Studio in writing prior to dispatch. Additional costs may be incurred for difficult access not communicated prior to delivery.

If you are unable to accept delivery within 14 days from our first communication with you on completion of your order, a storage fee may be charged if collection of goods are not made.

 

Returns

Please choose carefully as our products are made to order so we can not offer a refund if you simply change your mind or make a wrong decision.

If you wish to return an item because it is damaged or faulty this claim must be made within 24 hours of receiving product.

All items must be inspected on arrival. Any damages or defects considered to already have been present on the day of arrival must be notified to Knot Studio within 24 hours of receiving. We will not be responsible for any damage unless we are notified within this time period.

Knot Studio will not be responsible for any damages or defects considered to be made during the transportation of the product. However we are happy to work on a conclusion with all parties.

Defects and damage that are not legitimate as claims are those that appear by accident, negligence, irregular use, wear and tear or through not having complied with the Care Guide form.